Apitherapy Courses

Refund and Returns Policy

Terms and conditions

GENERAL CONDITIONS OF THE CONTRACT FOR DISTANCE SELLING OF DIGITAL PRODUCTS

1. DEFINITIONS
For the purposes of these general conditions, the following definitions apply:

Application: the website www.apitherapycourses.com, managed by the Owner, which offers an e-learning platform for the purchase of digital products (online courses);
Digital product: training product offered through the www.apitherapycourses.com portal and provided on a non-material support or distributed to the User via the Internet.
User: the subject who accesses the www.apitherapycourses.com portal, without distinction of legal nature and purpose pursued, interested in the Products offered through the www.apitherapycourses.com portal
Consumer: natural person acting for purposes unrelated to commercial, artisanal or professional entrepreneurial activity eventually carried out;
Conditions: general conditions of this contract.

2. OBJECT OF THE CONTRACT
These provisions regulate the provision by the Owner to the User of training courses organized and managed by the Owner himself.

3. PRE-CONTRACTUAL CONDITIONS
The user, prior to the online purchase of the digital Product, declares to have read all the information contained in the details of the Course accessible on the website www.apitherapycourses.com which clearly show the main characteristics of the product, the price, terms and methods of payment.

4. CONCLUSION OF THE CONTRACT
4.1 Pursuant to and by effect of art. 1326 of the civil code, the remote contract is understood to be completed when the Owner is aware of the User’s adherence to the training offer, expressed through the purchase order.
4.2. Once the order procedure has been completed, the user will receive a confirmation email from the Owner or will be able to view a printable web page confirming and summarizing the order, in which all the data entered will be reported.
4.3. After paying the price of the digital product purchased according to the terms established in the Application, the user will receive the credentials necessary to access the training course within a maximum of 3 working days (Mon.-Fri.).
4.4 The Owner is free to delete the user’s account and conclude the contract if the user has given his credentials to third parties.

5. COSTS OF DIGITAL PRODUCTS AND PAYMENT METHODS
5.1 The User undertakes to pay the price of the Product purchased within the times and methods indicated in the Application. Any refund to the User will be credited within 30 days via one of the methods proposed by the Owner and chosen by the User.
5.2 The Owner reserves the right to modify the price of the Products at any time. It is understood that any changes will in no case affect the contracts already concluded before the change. The selling prices of the Products are inclusive of VAT, if due; any other tax and/or shipping cost to be paid by the User will be indicated before the confirmation of the purchase.
5.3 The Application uses third-party tools for payment processing and does not in any way come into contact with the payment data provided (credit card number, cardholder name, password, etc.). Should these third-party tools deny payment authorization, the Owner will not be able to supply the Products and will not be responsible for any delay or non-delivery.
5.4. Each transaction will be accompanied by a generic receipt, it is not possible to receive an invoice.

6. PURCHASES ON THE APPLICATION
6.1 The purchase of one or more Products through the Application is allowed to Users who have the quality of Consumers. Natural persons are allowed to purchase only on condition that they are eighteen years of age.
6.2 The Owner undertakes to describe and present the Products sold on the Application in the best possible way. Any photographs of the Products on the Application are only representative and do not constitute a contractual element.
6.3. In the event that a price that is clearly incorrect and recognizable as incorrect is indicated at the time of purchase of the product, the User will be contacted by Customer Service to be informed of the incident and will receive a refund for the transaction made.

7. WITHDRAWAL
7.1 The user knowingly and expressly agrees to lose any right of withdrawal from the contract for the purchase of digital products, with the exceptions to the right of withdrawal pursuant to art. 59, c. 1, lit. a) and o) of Legislative Decree 6 September 2005 n.206 (Consumer Code).
7.2 In fact, with the purchase of digital products, the user consents to the provision of digital educational content through a non-material support, with the express agreement and with the acceptance of the fact that this circumstance precludes any right of withdrawal.
7.3 The User also agrees to lose his right of withdrawal from this service, as it has been made completely accessible and usable by the User by electronically sending the authentication credentials (username and password).

7.4 If the customer cannot participate to the course due to problems related to the devices used (internet, browser, computer, smartphone, etc.) which are not compatible with the platform, the customer accepts that the owner of the site will not be held responsible. The customer will lose the right to a refund or withdrawal.

7.5 The product has been tested on the most common internet platforms (Google, Bing, Yandex) and on the most used devices. The owner is not responsible for any incompatibilities. The customer will lose the right to a refund or withdrawal.

7.6 If the product has problems (translation or otherwise) there is no right of withdrawal, and the client understands the fact that these are small problems that do not affect the study. The customer accepts the modalities of carrying out the lessons, losing the right of withdrawal.

8. RESPONSIBILITY
8.1 The Data Controller cannot be held responsible for the failed or delayed fulfillment of its obligations, for circumstances beyond the reasonable control of the Data Controller due to force majeure events or, in any case, to unforeseen and unforeseeable events and, in any case , independent of will such as, by way of example but not limited to, breakdowns or interruptions to telephone or electricity lines, to the Internet and/or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses and IT attacks, interruptions in the delivery of third-party products, services or applications.
8.2. The fulfillment of the obligations by the Owner will be considered suspended for the period in which events of force majeure occur. The Owner will perform any act in his power in order to identify solutions that allow the correct fulfillment of his obligations despite the persistence of force majeure events.
8.3 The User may not transfer any obligation or right arising from this Contract to third parties, in the absence of prior written authorization, issued at the Owner’s unquestionable judgment and communicated by the same by registered letter with acknowledgment of receipt or pec.
8.4 The Owner is not responsible if the online material is not supported by the User’s PC/smartphone/tablet (or other devices) and therefore cannot be viewed by the same. It is up to the User himself to check if his devices have updated software and can support the viewing of videos and lessons.

9. COPYRIGHT PROTECTION
9.1 The User acknowledges the Owner’s exclusive ownership of all parts of the digital product, such as by way of example only, the logos, images, texts, contents of courses: it follows, in application of Law 22.04.1941, n. 633 (Copyright Law) and subsequent amendments, the absolute prohibition of commercial use by third parties, total or partial reproduction, reworking and transmission in any form and in any way, unless prior written authorization of the Holder.
9.2 It is forbidden to copy, distribute, show to third parties, publish, resell to third parties or otherwise use or exploit the training material without the prior written consent of the Owner.
9.3 The User, responsible for the conservation and secrecy of the credentials assigned to him, is the owner (due to the purchase of the digital product) of a personal and non-transferable right to access the AANI reserved area and the application, thus undertakes to not to allow third parties to use and/or view the services in any way, refraining from carrying out any act that damages the Owner’s exclusive and proprietary rights as well as indemnifying and holding the Owner harmless from any claim and/or claim deriving from the use and/or abuse of third parties. In the event of even partial non-fulfilment by the user of the obligations assumed under this agreement, the Owner is entitled to demand payment of a penalty equal to 10,000.00 euros (i.e. ten thousand), without prejudice to, in any case,
9.4 The user undertakes to refrain from carrying out any entrepreneurial activity throughout Italy, on his own or through a third party, competing with that of the Owner using his digital products, also in the name and on behalf of other entrepreneurs; employed by other entrepreneurs; as agent, representative, commission agent, concessionaire or, in any case, commercial intermediary; as a freelancer or self-employed consultant who lends his services to other self-employed entrepreneurs through intermediaries for a maximum period of 15 years (i.e. fifteen). This prohibition also applies if the Consumer has transferred the material purchased from the Application to third parties.
In the event of even partial default by the user of the obligations assumed under this agreement, the Owner is entitled to demand payment of a penalty equal to 10,000.00 euros (i.e. ten thousand), without prejudice to, in any case, the right of the Company to take compensation for the further greater damage suffered as a result of this breach.
9.5 In the event of violation of the prescribed obligations, the contract will be considered terminated by law and the Owner will be free to take legal action to protect any unfulfilled right, including compensation for damages suffered.

10. MODIFICATIONS AND WAIVERS
10.1 The Holder may modify or simply update, in whole or in part, these Conditions. The User acknowledges and accepts that any changes to these Conditions will apply to orders sent by Users after the date of communication of modification of the Conditions. The User is therefore invited to view the Conditions at each access to the Application.
10.2 Any modification or integration of these general conditions of contract or of individual clauses of them, as well as any waiver of any right or the dispute of violations or non-fulfillments pursuant to these general conditions of Contract will be valid only if made in writing. No waiver shall be deemed a waiver of any subsequent breach or default of the same or any other nature.

11. GENERAL PROVISIONS
The invalidity or ineffectiveness of any provision or clause of these general conditions of the Contract or part of it, does not imply the invalidity or ineffectiveness of the remaining part. If any provision of these Terms is found to be illegal or invalid, it will not be deemed to form part of the Terms and this will not affect the remaining provisions which will continue to be valid to the fullest extent permitted by law.

12. PRIVACY
For the regulation of the processing of personal data by the Data Controller, please refer to the specifically dedicated area of ​​the site.

13. APPLICABLE LAW AND COMPETENT COURT
These general conditions of the contract for the remote sale of digital products as well as all disputes regarding their interpretation, validity and execution are subject to Italian law and are devolved to the exclusive jurisdiction of the court of the place where the Data Controller is based, without prejudice to the applicability of the mandatory provisions of the law for the protection of Consumers.

14. ONLINE DISPUTES RESOLUTION FOR CONSUMERS
The Consumer residing in a European State must be aware of the fact that the European Commission has set up an online platform which provides an alternative dispute resolution tool.
This tool can be used by the Consumer to resolve any dispute relating to and/or deriving from contracts for the sale of goods and services entered into on the net in a non-judicial manner. Consequently, the Consumer can use this platform for the resolution of any dispute arising from the online contract stipulated with the Owner. The platform is available at the following address: http://ec.europa.eu/consumers/odr/
The Consumer is required to examine and accept the present conditions in force on the date on which the purchase order is transmitted, by selecting the appropriate box made available on the Application. By adhering to these conditions, the Consumer declares to be at least 18 years old and to have full capacity to act. The Consumer undertakes to indemnify and hold the Owner harmless from any claim for damages advanced by third parties or sanctions in any way connected to the insertion, during the purchase phase, of personal data of third parties, false or fictitious data or in any case deliberately incorrect, reserved any action of the seller to protect their rights.

15RECEIPT OF ACCESS CREDENTIALS
The Consumer will receive the access credentials within 24/48 working hours. The consumer will receive the aforementioned at the e-mail address indicated during the purchase. The Owner declines all responsibility due to delays in sending the credentials.

16. PRIVACY AND COOKIE POLICY

The protection of your personal data is one of the priorities of NATURAL BEEKEEPING ASSOCIATION, owner of the site www.apitherapycourses.com (“Site” or “Application”) On our site we apply this Privacy Policy (“Policy on Privacy” or “Privacy Policy”) which allows us to inform you on the use and protection of your data.

In the context of the Privacy Policy, the term “Personal data” or “Data” indicates any type of information that directly or indirectly identifies you, with particular attention starting from the terminal you use, i.e. from your computer, tablet, smartphone or any tool with which you access the Spora services.

By using our Site, you acknowledge that you have read our Privacy Policy. In case of modification of the conditions of treatment of your Data, we will update our Privacy Policy and you can read the changes directly here.

Article 1. Data Controller and Data Protection Delegate

NATURAL BEEKEEPING ASSOCIATION (“AANI” or “the owner”), in the person of its legal representative Girotto Elisa, with operational headquarters in Fraz. Gorzano SAN DAMIANO D’ASTI CF 01663880050, Tel. +39 3477899496, pec: aani.associazioneapistica@pec.it is the owner of the processing of Personal Data concerning you in the manner described in this document.

Article 2. What Data do we collect and when?

When you use our Site and services, we may collect the following Data about you:

– surname name;

– mailing address;

– email address;

– IP address

– password;

– order history and transaction numbers;

– history of your visits and navigation on the Site.

If you connect to our Site using Facebook authentication, we will also have access to your public profile information and, based on the choices you have made through Facebook, the email address you have entered into Facebook.

Furthermore, other Data could be collected automatically while browsing the Site. The list of the categories of Data in question is presented in the art. 10 relating to the Cookie Policy.

The above Data may be collected at different times. By way of example, but not necessarily exhaustive:

– when you create your account on the Site or authenticate via Facebook;

– when you explicitly register for our newsletter;

– when you place your orders;

– while browsing the Site;

– when you contact our assistance service.

Article 3. For what purposes and on what basis are your Data used?

Your Data is processed for the following purposes:

– guarantee the management of orders (e.g. delivery, claims management, after-sales assistance, dispute management), in execution of the sales contract that you conclude with us when you purchase a product on our Site;

– send you our commercial offers on the basis of the legitimate interest we have in ensuring that you can benefit from the most appropriate experience on our Site;

– personalize the communications we send you and the offers we offer you, based on your browsing on the Site and your previous purchases, based on your prior consent;

– send you offers from our partners based on your prior consent;

– process commercial statistics and analyze our marketing tools (e.g. count the number of views and activations of our sales areas, establish statistics on visits to pages and elements of the Site), on the basis of the legitimate interest we have in being able to understand and improve the performance of our Site;

– fight against fraud (for example the implementation of security measures), on the basis of the legitimate interest we have in guaranteeing the security of transactions carried out on our Site, under the conditions set out in article 8-2 below.

Article 4. How long do we keep your Data?

Without prejudice to the specific provisions for the fight against fraud, presented in article 8 of this Privacy Policy, your Personal Data is stored in our active database for a maximum of 5 years from your last activity, i.e. starting from:

– your latest purchase;

– your last visit to our Site, provided you are logged into your account and have visited our pages;

– your last contact with our assistance service;

– opening a hyperlink in a newsletter or other commercial email we send you (if you have consented).

A few weeks before this deadline, we may contact you to ask if you would like to keep your account. Otherwise, or in the absence of your response, we will close your account and delete your Data from our active database and you will no longer be able to access your account with your old credentials and you will have to recreate a new one.

The deletion of your Data from our active database will be followed by a temporary storage period in order to meet our legal, accounting and tax obligations, as well as to be able to handle any claims, within the limits of the applicable statute of limitations. In the event that your data must be archived subsequently, they will be irreversibly anonymized.

In any case, and in accordance with article 7 below, you have the possibility at any time to request the deletion of all or part of your Data, to oppose their treatment or to request their limitation.

Article 5. Recipients of your Personal Data

In addition to AANI, your Data may be disclosed to the following recipients:

– Our service providers, who help us provide our services by taking over, under our control, all or part of the Data processing operations and are:

– Our hosting provider, which we need to store all your Data;

– Our service providers responsible for ensuring the management and security of payments made on our Site;

– Our service providers whom we entrust with the preparation and delivery services of our products;

– Our service providers in charge of carrying out advertising, marketing and commercial campaigns;

– Our legal and tax service providers, in order to comply with legal obligations, prevent fraud and protect our tools.

– Our business partners where the service you subscribed to was jointly created by us and our partner. Everyone proceeds to the processing of data.

We may also share your Data, in whole or in part, with third parties where:

  • we have your prior consent;
  • we are required to do so by law, pursuant to a mandatory request from a public authority or as part of legal proceedings;
  • we assign or transfer all or part of our business or assets, for example in the context of a merger or sale. Operations of this type may legitimately imply the execution of preliminary checks by professionals and through the provision of appropriate security measures to guarantee the confidentiality of the Data they access. In case of effective completion of a transaction for the transfer or sale of our assets containing your Data, we will implement information procedures to ensure the exercise of the rights you have over your Data.

Article 5. Transfer of your Personal Data outside the European Union

It may happen that your Data transits or is hosted on servers owned or owned by our partners, located outside the European Union. These servers may be located around the world, in countries whose laws may provide a different level of protection than ours. However, we are committed to taking steps to maintain an adequate level of privacy and security. For example, we may require our subcontractors and partners to implement measures to ensure the level of protection required by applicable Personal Data regulations.

Article 6. What are your rights and how to exercise them?

In accordance with applicable Personal Data regulations, you may exercise the following rights with AANI:

– access your Data, request its correction, cancellation or portability;

– withdraw consent for the future, for all or part of the processing in question;

– oppose the processing of your Data or request its limitation;

You can exercise these rights by sending an email to aani.associazioneapistica@gmail.com or by post to the following address AANI – Italian Natural Bee Association, Fraz. Gorzano 54/A, 14015, San Damiano D’Asti providing a document proving the identity and specifying:

– surname, first name, e-mail address;

– Subject of Inquiry;

– address to which the reply must be sent;

We will respond to you within one (1) month of receiving your request from our services.

You also have the right to complain to a supervisory authority.

Article 7. Securing and confidentiality of payments

We attach great importance to your purchases being made under the best possible security conditions. Therefore, transactions are confidential, encrypted and protected thanks to the SSL (Secure Sockets Layer) protocol. When you pay for the order by credit card, the transaction takes place between you and Stripe. Stripe is an international service recognized for its reliability in Internet transactions.

We ensure that several mechanisms are in place in the fight against fraud:

– when you confirm the forwarding of the order, the payment interface service (PayPal, Stripe, …) verifies the validity of the credit card number and guarantees that there are no problems.

– regarding the anti-fraud treatment for credit cards, we could carry out checks to guarantee the veracity of your identity and domiciliation. In this context, we may carry out checks on the information you provide us, such as, for example, last name, first name, e-mail address, delivery address, IP address used, on the history of your orders and on the transactions relating to the orders concerned and finally, the card of credit used (type, country of issue and partial numbers reported by banks and payments, consisting of only the first four digits and the last two, as well as the expiry date). If necessary, we may ask you to email us a copy of your identification document and proof of address dated less than three (3) months. These documents are not kept beyond the time necessary for verifications and are not transmitted to third parties. We reserve the right to cancel the relevant order and block your account. In case of non-receipt of the requested documents within the deadline, we will cancel the order at our sole discretion.

As part of this treatment, we remind you that you have all the rights listed in article 1-6 above.

We do not store your bank details on our servers. For each order it will be necessary to complete the appropriate fields during the purchase of your order. However, and only with your consent, the authorization to proceed with the quick payment could be filed by PayPal or Stripe, to be used in future payments on the Site. To do this, simply select the appropriate box when confirming of payment authorization.

You can request the cancellation of Stripe’s express payment authorization at any time, by going to the Stripe website and removing the consent in the section relating to authorizations.

Article 8. Social Networks

Like most of you, we are present on many social networks such as Facebook or Instagram. You can find them on our Site on several occasions:

– when you connect to our Site through your Facebook account. As indicated in article 2, we will then have access to your public profile information and, based on the choices you have made through Facebook, the email address you have entered on Facebook. However, we will never post anything on your Facebook profile;

– when you share our sales on social networks.

Each of the social networks has its own privacy policy, which we invite you to consult.

Article 9. Cookie Policy

The term “Cookie” indicates a file deposited and read while consulting a website, reading an email, installing or using software or a mobile application, regardless of the type of terminal used.

The cookies set on the Site are of different types and serve different purposes.

You can accept or refuse the installation of these cookies according to the terms explained below. Note that your settings will be taken into account within 24 hours of your request. Your cookies are valid for 13 months.

It is possible at any time to manage the terms and conditions for the deposit and use of the data collected through cookies.

How to manage Cookies?

As explained on the Treatment of Cookies page, cookies are of support in order to get the most out of our Site.

If you disable cookies, some sections of our Website may not work. For example, you may have difficulty logging in or viewing pages on the site.

How to enable or disable cookies on your browser?

  • Google Chrome
    Click on the wrench icon on the browser bar
    Select “Settings”
    Click on “Show advanced settings”
    In the “Privacy” section, click on the “Content settings” button
    To enable cookies, in the “Cookies” section, select ” Allow saving data locally”. This will enable both first-party and third-party cookies. To enable only first-party cookies, however, activate the item “Block third-party cookies and site data”.
    To disable cookies completely, select “Block sites from setting any data”
    Note that there are different levels of enabling cookies in Chrome. For more information on setting cookies on Chrome, refer to the following page:  http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
  • Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0, 10.0
    Click on “Tools” at the top of the browser window and click on “Internet Options”
    Move to the “Privacy” tab
    To enable cookies: Move the selector to “Media” or bottom
    To disable all cookies: Move the selector all the way to the top
    Note that there are different levels of enabling cookies in Internet Explorer. For more information on setting cookies on Internet Explorer, refer to the following page from Microsoft:  http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
  • Mozilla Firefox
    Click on “Options” from the browser menu
    Select the “Privacy” panel
    To enable cookies: Select the “Accept cookies from sites” item
    To disable cookies: Deselect the “Accept cookies from sites”
    item there are different levels of enabling cookies on Internet Explorer. For more information on setting cookies on Internet Explorer, refer to the following page from Mozilla:  http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
  • Opera
    Click on “Settings” from the browser menu
    Select “Quick settings”
    To enable cookies: select “Enable Cookies”
    To disable cookies: deselect “Enable Cookies”
    Note that there are different levels of enabling cookies in Internet Explorer. For more information on setting cookies on Opera, refer to the following page from Opera Software:  http://www.opera.com/browser/tutorials/security/privacy/
  • Safari on OSX
    Click on “Safari” from the menu bar and select “Preferences”
    Click on “Security”
    To enable cookies: In the “Accept cookies” section select “Only for the site I’m browsing”
    To disable cookies: In the section “Accept cookies” select “Never”
    Note that there are different levels of enabling cookies on Internet Explorer. For more information on setting cookies on Opera, refer to the following page from Apple:  http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
  • For all browsers
    Refer to the online help of the browser you are using.

Article 10. Membership

The client is aware and accepts that the membership fee is non-refundable. To this end, he declares that he shares its institutional goals, that he undertakes to respect the statutory provisions and the resolutions of the associative bodies.
He also declares to have received the information on the use of personal data pursuant to art. 13 of Legislative Decree 196/2003 and article 13 of EU Regulation no. 2016/679 and freely gives consent to the processing according to the purposes referred to in the associative relationship and consents to the communication of data relating to the registration to the entities with which the association collaborates and treated by them to the extent necessary for the fulfillment of the obligations established by the law and statutory provisions.

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